Refund policy

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mathewgarmentsmadurai@gmail.com. Please note that returns will need to be sent to the following address: No. G2, Industrial Estate Colony, Melur Main Road, Mattuthavani Main Rd,, Madurai, TN, 625007, IN

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mathewgarmentsmadurai@gmail.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

  • Innerwear

  • Socks

  • Accessories (if applicable)

  • Items marked as Final Sale, Clearance, or Limited Stock


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds (Store Credits)

We accept return requests initiated within 1 day of receiving your order. To be eligible, the product must be unused, with tags intact and original packaging maintained.

Once your return request is received, please share clear photos of the product for verification. If approved, our team will provide the return shipping address, and the item must be sent back within 5–7 days.

After dispatch, kindly share the courier name and tracking number to help us process your return smoothly.

Upon receiving the returned item, we will conduct a quality inspection within 5–7 business days. If the product passes inspection, a replacement will be shipped (if the size or item is available).
If the requested size is unavailable, a store credit will be issued for the product value.

Please note — replacements or store credits are only processed once the product successfully meets our return criteria.